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SHIPPING OPTIONS:
Standard Delivery Option: Local courier to Greater Toronto Area.
Canada Post to most Canadian destinations. Price includes delivery
confirmation & insurance.
UPS Ground: Packages Insured. Tracking Number. Delivery in 1-5
business days within North America after order is shipped.
Expedited Options: UPS Next Day Air and UPS 2nd Day Air.
All orders will be processed and shipped by the following business day
after the order is received. Extra charge will apply.
INTERNATIONAL
SHIPMENTS
•
Chinese Tea Culture Canada Inc. is not responsible for packages held
by Customs.
• Chinese Tea Culture Canada Inc. does not pay for International Duty
taxes or Value Added tax. If a shipment incurs any such charges the
customer is responsible.
• Chinese Tea Culture Canada Inc. is not responsible for brokerage
fees incurred on International Shipments. These fees, whether charged
by a private or Customs appointed broker, are the sole responsibility
of the customer.
ORDER RECEIPT &
PROCESSING:
Our online store is open 24 hours 7 days a week. Orders are typically
shipped within 48 hours of receipt on business days. Saturday and
Sunday are not considered business days. Upon placing your order you
will receive an email reply within 1 business day. Please contact us
at info@c-tea-ca.com if you did not receive an email receipt
containing your order number. You will also receive a shipping
confirmation via email. Shipment delivery will be calculated from the
day the order ships, not from the day the order is placed or received
for processing.
LOST SHIPMENTS:
If you do not receive your order within the standard delivery time
allowed - please contact us. If the order is not located after 5
business days, you may request a refund or re-shipment of the order.
We can not place claims on shipment that are more than 30 days old. If
your package does not arrive within the specified delivery time,
contact us ASAP to ensure the claim is placed within the 30 day time
period.
DELAYS:
Please provide your correct billing address if you are shipping
somewhere else. Paying by Visa or MasterCard, the billing address must
match what your credit card company has on file for the street address
and postal/zip code. If it does not, the credit card transaction
return to us declined and we will need to e-mail you for this
information causing a delay.
RETURNS OF
MERCHANDISE:
We
will happily correct any order that was incorrect, missing items, or
accept your original order for return if the return is a result of our
error. We are unable to exchange items that you have already used.
Due to the nature of our products we are unable to accept any open
package of tea for return. If you have any questions contact us PRIOR
to purchase so that we may answer any questions you have before you
order.
Purchasers wishing to return goods should email us at info@c-tea-ca.com
and request a Return Authorization. Only goods specified on this
Return Authorization may be returned for a full refund or credit
towards any other merchandise, less shipping cost. Returned goods
must be accompanied by a copy of the original invoice and the Return
Authorization number. Unauthorized returns will be returned at
Purchaser expense. Merchandise received after 10 days from date of
invoice will be charged a 20% restocking charge. Merchandise is
non-returnable after 30 days from date of invoice. Opened, used or
damaged merchandise is not returnable. "Special Order" items are
non-returnable. Once manufacturer of "Special Order" goods has
proceeded to a point that they cannot be halted by Seller, they are
not cancelable by Purchaser.
DAMAGED PRODUCT SHIPMENTS:
We make every effort to safely secure and ship all packages, but we
understand that sometimes merchandise is damaged during shipment.
Merchandise damaged during shipping should be reported to us within 24
hours of receipt. The shipping company will be contacted for visual
inspection of the merchandise and packaging. We will then issue
credit for the amount of any confirmed damaged merchandise.
Out of Stock Policy:
You will be notified
of any out of stock or discontinued items via e-mail. We will give
you an estimated time of restock availability. You may cancel the
out-of-stock products, hold shipment of your entire order until the
out-of-stock product is available, or receive a partial shipment of
the available products first, and the out-of-stock products when they
are available. No additional shipping charges will be incurred by the
customer for partial shipments due to out-of-stock products ordered.
PRIVACY:
We will not
use or sell your personal information and do not e-mail spam. Our Web
store is also governed by our Privacy Policy. |
